Express that you're there to help and guide them. 12. Dealing with difficult employees is undoubtedly one of the hardest things you have to do as a manager. During that time, they should know they are accountable and that you will be monitoring their progress. At this seminar, you'll learn how to … Whether that employee is the lone wolf, negative Nancy, or underachiever, uncooperative employees with bad attitudes can infect workplace morale and compromise productivity. F. John Reh wrote about business management for The Balance, and has 30 years of experience as a business manager. By Laurence Miller, Ph.D. Dealing with a difficult employee can be tricky and stressful. HR Case Study: Dealing with a problem employee How do you deal with a difficult employee who you know is causing problems within the team, but find it difficult to identify exactly what they're doing wrong? Once you have gained their trust, you can bring up the issues. Ignoring it will only worsen the situation. Difficult people are found in every single workplace. Monitor progress and follow up. How to Deal With Difficult People at Work Ignoring Difficult People Is Not an Option If You Want to Succeed October 7, 2020 - 11:49 am; A Guide To Dealing With Difficult People September 22, 2020 - 8:24 am; 4 Types of Difficult People and How to Deal With Them September 1, 2020 - 9:06 am Provide Feedback – If an employee is difficult, give them relevant feedback that can help them to address the situation. March 3, 2018 1262 views. Difficult people come in every variety that you can imagine. Difficult employees are known for causing disruption to the workplace, but if a manager can take some time to look beyond the behavior there is much more going on … Furthermore, the ripples created from just one challenging coworker can affect the morale, productivity and outlook of your entire team. What can you do to manage a difficult employee? But how you address the situation can say a lot about your leadership skills, and send out a clear message to the rest of the team about what kind of manager you are. This program examines strategies for dealing with people who may be causing problems in a working environment. As you talk with the difficult employee, actively listen to what they say. Tips For Dealing With a Difficult Co-Worker. When dealing with a difficult employee, you’ll most likely be inclined to switch off and not actually pay attention to what they’re saying. Listen carefully to what your employee has to say. But ignorance could make things even worse. Solutions on how to manage and handle difficult employees Here are some immediate steps you can take when you identify poor attitudes and poor performance: Steps to take with the difficult employee Get HR involved—give them the facts and how the employee’s attitude or performance affects the department. Use this book to identify those areas in which you could use improvement. Want more tips on handling tricky situations or hiring good people? While it’s one thing to try to work with toxic employees, it’s another to manage them, and to be the one responsible for trying to improve (or curtail) their bad habits. Assuming that the employee provides value to the company and possesses redeeming qualities, there are ways to deal with difficult employees. You can team together to address the behavior or inform management and Human Resources staff to get help addressing the employee issue before it … How to Communicate Mental Health to Your Boss, Tips on How to Deal With Difficult Employees, Supervisor Interview Questions and Examples of the Best Answers, 10 Tips for Dealing With Difficult People at Work, How to Handle an Employee Sexual Harassment Complaint, These Are the Communication Skills Employers Look for in Employees, The Best Way to Explain How You Managed a Problem Employee, How to Communicate About Mental Health to Your Employees, Progressive Discipline in the Workplace and How It Works, These Are the Most Important Leadership Skills Employers Look For, Take 5 Steps to Successful Conflict Resolution in the Workplace, How to Disagree With Your Boss Without Losing Your Job, 10 Tips for Building Relationships With Your Coworkers. Some people just respond better to this straightforward and honest approach. How to Deal with Entitled Employees – A Four Step Process “I am sorry, you have only been here three months, you are not qualified for a promotion.” Managers often face situations where employees have an absurd level of entitlement, leaving managers correct the entitlement behavior. Talk to your employee with the tone of a mentor. If you don’t internalize things you’ll be able to discuss the matter more effectively. This is your opportunity to learn what may be causing the problem. One bad apple can indeed start to spoil the bunch. Stay calm and positive. Consider this action plan for how to deal with difficult employees: If you haven’t already done so, start documenting the employee’s mistakes or misdeeds. Your goal is to give the employee a chance to speak about what is keeping them from performing at the desired level. Workplace gossip should not be relied upon for information about an employee. As you are assessing the difficulties, listen for keywords and phrases that may indicate the need for training. The only one who you are really competing against is yourself, and others will notice when you step up your work goals and accomplishments without stepping over others. That may be a simple choice, but it is far from being profitable. It may be very simple to deal with difficult employees if you can define the root of the problem and fix it. Cite examples and give constructive feedback. happy, reviews. In it, Ms. Heathfield writes: These are ten productive ways to deal with your difficult coworker. 20 Expert Tactics for Dealing with Difficult People Believe it or not, you can stay calm, defuse conflict, and keep your dignity. Scolding an employee who made a mistake after trying his or best will only earn you a reputation of being a bad manager. March 3, 2018 1262 views. This does depend on the relationship you have with your employees, so work to establish trust with them before any problems arise. Dealing with the obnoxiously competitive worker can be accomplished by simply doing your assigned work the best you can. If so, you can state that you haven't handled that particular issue and offer to describe how you would deal with it. Sometimes they are quite good at their jobs, but they have personality issues that clash with the rest of your employees and even you. Explain what is required and detail expectations clearly and concisely with action items, concrete timelines and mechanisms for measuring progress. How to Deal With Difficult Employees – Solutions You’ll Use. Discuss some goals with the employee, and be sure to look for their input. By Katie Shonk — on October 19th, 2020 / Dealing with Difficult People During that time, they should know they are accountable and that you will be monitoring their progress. This can open a dialogue with the person you are reaching out to. I’ve found over the years that there are many facets of being a manager that are highly rewarding and enjoyable. For a period, I found myself thinking about and evaluating the behavior of one particularly difficult employee long into the evening. When dealing with problematic employees, productivity decreases, frustrations rise, morale goes … By clicking any link on this page, you are giving your consent for us to use cookies. After all, maintaining an effective working environment is conducive to employee performance. You need to be transparent about how the issue is negatively impacting performance. The easy solution: receive email reports that highlight the consistently late employees The key here is to identify those rare cases when an employee is consistently cheating the system, rather than penalizing those employees who really did get stuck in a traffic jam, etc. Managers are reluctant to participate in uncomfortable discussions because they are not sure how to handle it. Octavia Goredema is the founder and editor of Twenty Ten Talent, a career resource for talented young black women. Naturally, no one wants to work with difficult people. Whether it’s an extra pat on the back now and then or a little time in the office with you for a chat, is up to you and your instincts. Determine what you want and need from your employee to bridge the gap between their actions and the company’s expectations. Managers confronted with difficult employee behavior should follow procedures and strategies provided by company leaders, executive management, or Human Resources. It creates an environment of distrust and back-stabbing, it pollutes others’ perception … If you identify some skills that need developing, create a plan to get them the training they need. After your due diligence, when you are clear in your assessment and presentation of the problems, you can address the issues you found. It’s critical to give your employee sufficient time to take corrective action. Dealing with difficult people is easier when the person is just generally obnoxious or when the behavior affects more than one person. Is everything OK?". When it comes to difficult employees, address the issue promptly to help prevent it from getting worse. As you talk with the difficult employee, actively listen to what they say. When a small business has an employee who is difficult to work with, it can drain productivity and create a hostile work environment. Listen to the Employee . As stated above, if you are in one of those situations – report it to Human Resources and your supervisor immediately and contact the authorities when warranted. You feel like you’re constantly falling victim to customers who shout at you for doing your job, team members who take credit for your ideas, or a boss who blames you if he misses an appointment (even though you entered it into his calendar a month ago). By giving the person proper responsibilities, targets, and deadlines, you can expect them to get in line automatically. No matter the profession, managers inevitably will have to deal with the dreaded difficult employee. In order to maintain a high level of productivity, a positive work environment is absolutely essential. 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